Service Delivery Automation Market Size 2021 Growth Share, Industry Dynamics, Top Trends and Regional Analysis
Service Delivery Automation
Market
Market Definition
Service
Delivery Automation market is the concept where the sequences of human actions
are automated by the technologies in the business or IT processes. The market
has an ability to complement legacy technologies with automated technologies
that are justifiable business cases and minimize disruptions. Service Delivery
Automation can be used to gather the pertinent information on various websites,
administering purchase orders and invoices, check for unusual patterns in
databases, and deleting passwords & IDs.
Market Dynamics
Service
Delivery market is also known as process automation, robotic process,
intelligent, machine learning and artificial intelligence. The market is
projected to grow at 25.4% CAGR during the forecast period and the market size
in 2020 was USD 6.75 billion.
The
SDA market helps in enabling a full digital equipped business or an enterprise
to transform the service delivery and operation to bring out cost savings,
productivity and accuracy to the next level. Moreover, increased demand for
high tech technologies and reduction in labour cost are estimated to fuel the
global service delivery automation market.
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Segmental Analysis
The
Global SDA market is segmented on the basis of type, organization size,
Industry vertical and by region.
Based
on the type, the market is divided into two parts such as IT process automation
and business process Automation.
On
the basis of User type, the SDA market is divided into large enterprises and
small & medium sized enterprises.
Regional Analysis
Asia
Pacific is the leading region in the SDA market due to the major investments in
IT infrastructure automation and business process automation in Japan, china ,
India and South Korea.
The
market is fuelled by enhanced productivity & reduced process time, advanced
process analytics, improved quality, accuracy and compliance, with
effectiveness and efficiency & cost reduction. However, the market growth
is restrained because of high financial expenses for the initial implementation
in developed furthermore as developing countries.
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Key Players
Major
key players in the SDA market includes IBM Corporation, UiPath SRL, IPsoft,
blueprism, Xerox Corporation, Nice Systems Ltd., Celaton Limited, Openspan
Inc., Sutherland Global Services, and Arago US, Inc.
Service Delivery Automation Market
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By Component
Software
Services
By Type size
-IT
Process Automation
-
Infrastructure Automation
-
Application Lifecycle Automation
-Business
Process Automation
-
Generic Automation
-
Process-Specific Automation
-
Industry-Specific Automation
By User
Large
Enterprises
Small
& Medium Enterprises
By Industry Vertical
BFSI
Healthcare/Pharmaceutical
Travel,
Hospitality & Leisure
IT
& Telecom
Manufacturing
Transport
& Logistics
Retail
Others
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By Region
-North
America
-
U.S.
-
Canada
-
Mexico
Europe
-
UK
-
France
-
Germany
-
Rest of Europe
Asia-Pacific
-
China
-
Japan
-
India
-
South Korea
-
Rest of Asia-Pacific
LAMEA
-
Latin America
-
Middle East
-
Africa
Table Of Content :
Chapter
One: Executive Summary
Chapter
Two: Market Introduction
2.1
Definition
2.2
Architecture
2.3
Scope of the Study
2.4
Related Stakeholders
Chapter
Three: Research Methodology
3.1
Introduction
3.2
Primary Research
3.2.1
Key Insights
3.2.2
Breakdown of Primary Interviews
3.3
Secondary Research
3.3.1
Important Sources
3.4
Market Size Estimation Approaches
3.4.1
Top-Down Approach
3.4.2
Bottom-Up Approach
3.4.3
Data Triangulation
3.5
List of Assumptions
Chapter
Four: Market Dynamics
4.1
Introduction
4.2
Drivers
4.3
Restraints
4.4
Opportunities
4.5
Challenges
4.6
Porter's Five Forces Model Analysis
4.7
Value Chain Analysis
4.8
Regulatory Landscape
Chapter
Five: Global Service Delivery Automation Market, By Component
5.1
Introduction
5.2
Software
5.3
Services
Chapter
Six: Global Service Delivery Automation Market, By Type
6.1
Introduction
6.2
IT Process Automation
6.2.1
Infrastructure Automation
6.2.2
Application Lifecycle Automation
6.3
Business Process Automation
6.3.1
Generic Automation
6.3.2
Process-Specific Automation
6.3.3
Industry-Specific Automation
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